Terms of service

Terms and Conditions

1. Scope

These Terms and Conditions apply to all orders placed through our online store.
Our store is directed exclusively at consumers.

A “consumer” is any individual purchasing goods for personal use and not for commercial or business purposes.

2. Contracting Party and Conclusion of Contract

The purchase agreement is concluded with:

Thiele - Onlinehandel (Sole Proprietorship)
Owner: Mathis Thiele
Germany

By listing products in our online store, we make a binding offer to enter into a contract.
You may place products in your cart without obligation and correct your entries at any time before submitting your order.

A contract is formed when you click the order button to accept the offer.
You will receive an order confirmation via email immediately after submission.

3. Language and Storage of Contract

Available languages: English

We store the contract details and send you the order information and these Terms in text form.
You may access your order details through your customer account.

4. Shipping and Delivery

4.1 Shipping Costs

Standard shipping is free for orders over $79,99

4.2 Delivery

  • Products are shipped to the address provided during checkout
  • Shipping only (no local pickup available)
  • We do not ship to P.O. boxes

Delivery times may vary depending on destination (United States).

5. Payment

5.1 Prices

All prices displayed at the time of purchase apply.
Prices are total prices. No VAT is charged (small business regulation under German law, if applicable).

Customers in the United States are responsible for any applicable sales taxes, import duties, or customs fees.

5.2 Payment Methods

We accept the following payment methods:

  • Credit Card (charged immediately upon order placement)
  • PayPal / PayPal Express
  • American Express
  • Apple Pay
  • Google Pay
  • Visa Card
  • Shop Buy

Payments are processed through secure third-party providers.

6. Warranty and Liability

6.1 Warranty

We provide a warranty in accordance with applicable laws.

6.2 Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

7. Dispute Resolution

We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.

8. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).